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PetX™ Shipping & Delivery Policy

Last Updated: [01.01.2025]

At PetX™, we are committed to ensuring that our customers receive their orders in a timely and efficient manner. This Shipping & Delivery Policy outlines the shipping methods, estimated delivery times, and procedures for handling lost or damaged shipments.

1. Order Processing Time

• Orders are typically processed within 1-3 business days after being placed.
• A confirmation email with tracking details will be sent once the order has been shipped.
• Processing times may be extended during peak seasons, high demand periods, or due to unforeseen circumstances. Customers will be notified in case of any delays.
• Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Estimated Delivery Times

2.1. Domestic (United States) Shipping

Standard Shipping

• Estimated delivery time: 5-9 business days.
• Available for all orders within the contiguous United States.

Expedited Shipping

• Estimated delivery time: 3-5 business days.
• Expedited shipping is available for an additional fee, calculated at checkout.

Shipping to P.O. Boxes

• We do not ship to P.O. Boxes. A physical address is required for delivery.

2.2. International Shipping

• We currently do not offer international shipping.
• Any updates regarding international shipping availability will be communicated on our website.

3. Shipping Costs

Standard Shipping (USA)

• Free shipping is available on orders over $50.
• A flat rate of $5 applies to orders under $50.

Expedited Shipping (USA)

• Costs vary based on the size and weight of the order and will be calculated at checkout.

4. Order Tracking

• Once an order is shipped, customers will receive a tracking number via email.
• Orders can be tracked using the provided tracking number at www.petx.store/track-order.

5. Shipping Delays

• While we make every effort to ensure timely delivery, shipping delays may occur due to circumstances beyond our control, such as:
  • Adverse weather conditions.
  • Carrier-related delays.
  • High shipping volume during peak seasons.
  • Unforeseen logistical disruptions.
• PetX™ is not responsible for carrier delays but will provide assistance in tracking delayed shipments.

6. Lost or Damaged Packages

6.1. Lost Packages

• If tracking information indicates that the package was delivered but the customer did not receive it, the following steps should be taken:
  • Check with neighbors or household members who may have accepted the package.
  • Contact the shipping carrier for additional details.
• If the package cannot be located, the customer must notify support@petx.store within 7 days of the delivery date.
• PetX™ is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

6.2. Damaged Packages

• If an order arrives damaged, the customer must:
  • Retain all original packaging materials.
  • Take clear photos of the damaged product and packaging.
  • Contact support@petx.store within 48 hours of delivery with the necessary documentation.
• If damage is verified, PetX™ will provide a replacement or refund, depending on the situation.

7. Order Changes and Cancellations

7.1. Order Modifications

• Customers may request a change to their shipping address or order details within 24 hours of placing an order.
• After 24 hours, modifications may not be possible as the order may already be in processing or shipment.

7.2. Order Cancellations

• Orders may be canceled within 24 hours of being placed.
• After 24 hours, cancellation requests cannot be guaranteed if the order has already been processed.

8. Contact Information

For any questions or concerns regarding our shipping policy, please contact:

Email: support@petx.store

PetX™ reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Changes will be posted on this page and will apply to all orders placed after the update.