PetX™ Terms of Service
Last Updated: [01.01.2025]
Welcome to PetX™. These Terms of Service govern your use of our website, products, and services. By accessing or using our website and services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our website or services.
1. General Conditions
1.1. Eligibility
- You must be at least 18 years old to use our website or make a purchase.
- By using our services, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement.
1.2. Account Registration
- To access certain features, you may be required to create an account.
- You agree to provide accurate, current, and complete information during the registration process and to update it as necessary.
- You are solely responsible for maintaining the confidentiality of your account credentials and restricting access to your account.
1.3. Right to Refuse Service
- We reserve the right to refuse service to anyone at any time for any reason.
- We may cancel any order if we suspect fraudulent activity, unauthorized use of payment methods, or a violation of these Terms of Service.
2. Orders and Payments
2.1. Pricing & Availability
- All prices are listed in U.S. dollars and are subject to change without prior notice.
- We make every effort to ensure accurate pricing, but we reserve the right to correct any pricing errors.
- Product availability is not guaranteed and may change without notice.
2.2. Order Acceptance
- Once you place an order, you will receive an email confirming that we have received it.
- This confirmation does not constitute order acceptance. We reserve the right to accept or decline any order.
- If your order is canceled, we will issue a full refund to your original payment method.
2.3. Payment Methods
- We accept major credit cards, PayPal, and other secure payment methods as displayed at checkout.
- By providing payment information, you represent that you are authorized to use the provided payment method.
- If a payment is declined, we are not responsible for any fees or charges imposed by your bank or payment provider.
3. Shipping and Delivery
For full details, please refer to our Shipping & Delivery Policy.
3.1. Order Processing & Shipping Time
- Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Estimated delivery times:
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Standard Shipping (USA): 5-9 business days.
-
Expedited Shipping (USA): 3-5 business days.
3.2. Risk of Loss
- All orders are shipped under a shipment contract, meaning that risk of loss and title transfer to the customer upon delivery to the carrier.
- We are not responsible for delays caused by shipping carriers.
4. Returns and Refunds
For complete details, refer to our Refund & Return Policy.
- Returns are accepted within 14 days of delivery under specific conditions.
- Refunds are issued only after inspection and approval of returned items.
- Certain items are non-refundable and non-returnable, including used products and hygiene-related items.
5. Intellectual Property
5.1. Ownership
- All content on this website, including text, images, logos, and software, is the exclusive property of PetX™ or its licensors.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
5.2. Limited License
- You are granted a limited, non-exclusive, non-transferable license to use the website for personal, non-commercial purposes.
- You may not copy, modify, or distribute website content without express written permission from PetX™.
6. User Conduct
6.1. Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose.
- Interfere with the security or functionality of the website.
- Provide false information when creating an account or placing an order.
- Attempt to gain unauthorized access to our systems.
- Use automated tools (bots, scrapers) to collect data from our website.
6.2. Termination of Use
- We reserve the right to suspend or terminate any account without notice if we determine a violation of these Terms of Service.
- In case of termination, you remain liable for any outstanding payments or obligations.
7. Disclaimers and Limitation of Liability
7.1. No Warranties
- Our website and products are provided “as is” and “as available”, without warranties of any kind.
- We do not guarantee that our website will be uninterrupted, error-free, or free from security vulnerabilities.
7.2. Limitation of Liability
To the fullest extent permitted by law, PetX™ shall not be liable for any indirect, incidental, or consequential damages arising from:
- The use or inability to use our website or products.
- Delays, interruptions, or errors in website functionality.
- Unauthorized access to personal or payment information.
- Any claims beyond the total amount paid for the order in question.
8. Indemnification
You agree to indemnify and hold harmless PetX™, its affiliates, employees, and partners from any claims, liabilities, damages, or expenses (including legal fees) arising from:
- Your use of our website or products.
- Your violation of these Terms of Service.
- Any third-party claims related to content you submit or actions you take on our platform.
9. Governing Law and Dispute Resolution
- These Terms of Service are governed by the laws of the State of Delaware, without regard to conflict of law principles.
- Any dispute shall first be resolved through good-faith negotiations. If unresolved, disputes shall be submitted to binding arbitration in Delaware.
- By using this website, you waive any right to participate in class action lawsuits against PetX™.
10. Changes to Terms of Service
- We reserve the right to update these Terms of Service at any time.
- Changes will be posted on this page with an updated “Last Updated” date.
- Continued use of our website after modifications constitutes acceptance of the revised terms.
11. Contact Information
For any questions regarding these Terms of Service, please contact us:
Email: support@petx.store
PetX™ reserves the right to modify, suspend, or discontinue any aspect of its services at its sole discretion.
